FAQ's

Everything You Need to Know

Have a question about your order, delivery, or products? Here are some of the most common questions.

Where does Divita Studio deliver?

Currently, we deliver only within Gurgaon, Haryana.

How quickly will I receive my order?

We offer 24-hour delivery across Gurgaon for confirmed orders.

While we aim to deliver within 24 hours, unexpected circumstances such as weather, traffic, or operational issues may occasionally cause a 1–2 day delay.

How will I know when my order is delivered?

You will receive order and delivery updates on your registered contact details. Our team may also contact you when required.

What if my product arrives damaged or defective?

Our ceramics are carefully checked and packed before dispatch. However, if your product arrives damaged or defective, please contact us within 24 hours of delivery.

Share your order number along with clear photos of the product and packaging. Our team will review the issue and provide the best possible solution.

Can I return a product if I change my mind?

Returns are accepted only for products that are received damaged or defective. We do not accept returns due to a change of mind or personal preference.

Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible. Once an order has been processed or dispatched, cancellation may not be possible.

Are the ceramic products microwave or dishwasher safe?

Care instructions may vary from product to product. Please check the product description or contact us before using a product in a microwave or dishwasher.

Do you offer gift wrapping?

Gift wrapping availability may vary depending on the product. Please contact us before placing your order if you have a specific gifting requirement.

Do you offer bulk or corporate gifting?

Yes. If you're looking for ceramic gifts for weddings, events, corporate gifting, or larger quantities, contact us with your requirements and we'll be happy to assist.

How can I contact Divita Studio?

For the quickest response, reach us on WhatsApp:

WhatsApp: 8168782648
Email: divitastudio@gmail.com

Divita Studio
For Your Special Moments.