Return & Refund

We Want Your Order to Reach You Perfectly.

At Divita Studio, every ceramic product is carefully checked and packed before it leaves us. However, if your order arrives damaged or defective, we’re here to help.

Damaged or Defective Products

As our products are fragile, we request you to check your order carefully when it is delivered.

If you receive a damaged or defective product, you must raise the issue with us within 24 hours of delivery.

To help us resolve the issue quickly, please share:

  • Your order number

  • Clear photos of the damaged/defective product

  • Photos of the packaging

  • A Unboxing video, (required)

What Happens Next?

Once you raise a complaint, our team will review the issue and may contact you for additional information.

After verification, our team will provide the best possible solution, which may include a replacement, exchange, refund, or another appropriate resolution depending on the situation.

Returns

Returns are accepted only in cases where the product is received damaged or defective.

We do not accept returns simply due to a change of mind, personal preference, or if you no longer require the product.

Customized or personalized products may have additional conditions and will be handled on a case-by-case basis.

Important

Please make sure you raise any damage or defect-related issue within 24 hours of delivery. Claims made after this period may not be eligible for a replacement, return, or refund.

For any assistance, contact us at:

WhatsApp: 8168782648
Email: divitastudio@gmail.com

Divita Studio
For Your Special Moments.